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REFUND AND SHIPPING PolicIES

for elle e. eay’s website

(https://elleeeay.com)

 

Last updated: 04 April 2024

REFUND AND SHIPPING POLICIES AND INFORMATION

Digital Goods:

  • Refunds do not apply to digital goods such as ebooks, as these are instant downloads.
  • Please choose carefully before making a purchase.
  • Refunds will only be given if you accidentally purchase a duplicate digital item within 48 hours of the first purchase. In this case, the duplicate item will be refunded, provided you notify us within 30 days of your order.

Physical Goods:

  • Refunds are not available for change of mind.
  • Returns are only accepted for faulty or damaged items if you contact us within 30 days of receiving the item (according to the tracking information).

Shipping and Delivery:

  • When you purchase physical goods from our site, the goods will be shipped from BookVault and may be subject to delays on occassion.
  • If you received damaged or defective print books, or if your order failed to arrive, we are happy to provide a replacement order with free shipping or a refund if you notify us within 30 days of your order’s shipment date.

Refund Process:

  • For refund queries, please email ElleEKay at  ElleEKay dot com within 30 days of receiving your product (according to the tracking information).
  • Use the subject line “Refund Request” and include your name, order number, reason for return, and photographs of the faulty or damaged item.
  • If the item is confirmed to be faulty or damaged, we will either refund your purchase or send a replacement item—whichever you prefer.
  • Our goal is to ensure your satisfaction with your purchase.

Please note that this refund policy is subject to change at any time without prior notice.

Contact Us:

If you have any questions or concerns about these policies or our privacy practices, please contact us at ElleEKay at  ElleEKay dot com.

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