Last Updated—January 8, 2026
Shipping Information
Shipping Costs
Books (Signed & Unsigned)
| Destination | Rate |
|---|---|
| United States (Lower 48) | FREE |
| Alaska, Hawaii & U.S. Territories | $5.00 flat |
| Canada | $20.00 flat |
| United Kingdom | $30.00 flat |
| Australia | $30.00 flat |
| Rest of World | $35.00 flat |
Merchandise
Calculated at checkout based on weight and destination.
Digital Products
Ebooks and audiobooks: no shipping required (instant download).
Delivery Times & Processing
Processing/printing time: 3–6 business days before shipment.
| Destination | Total Time |
|---|---|
| United States | 7–14 business days |
| Canada | 10–20 business days |
| UK / Australia / International | 14–25 business days |
Delivery times are estimates and may vary due to customs processing or local delivery conditions. Tracking information is provided for all physical orders.
Customs, Duties, & VAT
Important for international buyers: International orders may be subject to import taxes, customs duties, and fees levied by the destination country (including VAT in the UK and EU). The recipient of an international shipment may be subject to such charges once a shipment reaches the recipient’s country. These potential fees are not included in your shipping cost and are the responsibility of the customer.
Return and Refund Policy
Return Window
30 days from the delivery date, as confirmed by tracking information.
Physical Products (Books)
Eligible Returns
We happily replace items if they are:
- Defective—manufacturing defects or printing errors.
- Damaged—items received damaged during shipping.
- Lost—items that fail to arrive significantly past the expected timeframe.
Return Shipping
For valid claims, we resolve most issues using a photo of the defective or damaged item—no physical return is usually necessary. If we do ask you to return an item, return shipping is free; we will provide a prepaid label or instructions. You will never pay to return a defective or damaged book.
Non-Eligible Returns
- Change of mind: Because our books are printed on demand specifically for you, we cannot accept returns for change of mind or accidental purchases once the order has been processed.
- Items damaged after delivery.
Digital Products (Ebooks)
Returns: Not available due to the instant nature of digital downloads.
Refunds: Granted only for accidental duplicate purchases made within 48 hours of the original order.
Refund Process
How to Request a Replacement or Refund
Contact us within 30 days of delivery.
- Email: Support@ElleEKay.com
- Subject line: “Return Request – [Order Number]”
- Include: your name, order number, and a photo of the damaged or defective item (required for damage claims).
Resolution
For valid claims, you may choose:
- A free replacement copy sent immediately (expedited).
- A full refund to your original payment method, processed within 5–10 business days.
Our Commitment to Quality
Our goal is to ensure you love your books. While we cannot control shipping speeds, we stand behind the quality of our stories and our products 100%. If there is a printing error or shipping damage, we will make it right.
Questions?
Email us at Support@ElleEKay.com. We typically respond within 24–48 hours.